Web Help Desk – Distribution and Localized Support Expands Into European Markets

Web Help Desk – Distribution and Localized Support Expands Into European Markets


As the technological needs of the European Union grow, many U.S. based software companies are working hard to expand distribution to meet the increased demand. One such company, MacsDesign Studio LLC, is pleased to announce a new distribution agreement with U.K. based UniPress Software Limited. This agreement allows UniPress to distribute and locally support licenses of MacsDesign Studio's flagship help desk software - the Web Help Desk - to commercial enterprises, educational institutions, and other non-profit organizations throughout the United Kingdom and Ireland.

“We've always known there was a greater potential for new customers in the U.K. and Ireland who would benefit tremendously from our solution,
Web Help Desk – Distribution and Localized Support Expands Into European Markets

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but we lacked the outreach,” says MacsDesign CEO Jonathan Lew, “With UniPress handling the distribution and technical support in this region, we can avoid a lot of the pitfalls that a brick and mortar software development firm in the Silicon Valley area would usually face.” He continues, “UniPress is equipped with 20 years of industry knowledge, the latest U.K. and Ireland market information and the ability to work directly with organizations on a GMT business schedule. This expertise can make all the difference in a fast paced and results oriented industry like software development.”

MacsDesign Studio LLC plans to release version 9.0 of the Web Help Desk in Q2 of 2008. The Web Help Desk has already built up an impressive following in the United States since its version 1.0 release in 1998. Organizations currently using Web Help Desk include, Apple Inc., Time Warner, NASA, Sony Pictures Entertainment, Gold’s Gym, FileMaker, a vast array of EDUs worldwide (K-12 to Higher Education) and the United States Armed Forces.

John Ryan, MD of UniPress Ltd. states, "We are excited to be providing Web Help Desk to the business and public sector community in both the UK and Ireland. We quickly realized that Web Help Desk provided a superb feature set and unparalleled value for the money, packaged in an intuitive simple and very attractive user interface. Throw in multiple platform and database support and we have a winner”

About MacsDesign Studio LLC: Founded in 1998 and based in Fremont, California, MacsDesign Studio LLC is comprised of web application developers specializing in Java enterprise web applications. More information regarding MacsDesign Studio, LLC can be found at http://www.webhelpdesk.com.

About UniPress Software Limited: UniPress Software was established in 1988 and has been a distributor of support and asset management solutions for the past decade. UniPress has hundreds of customers based throughout UK and Ireland ranging from SME's to large multinational companies. UniPress is the official partner of MacsDesign Studio for Web Help Desk in the UK and Ireland.