Vendor gives away free CRM and help desk software to charitable organizations

Vendor gives away free CRM and help desk software to charitable organizations


Kayako, vendor of help desk software, CRM and live chat software solutions has announced the immediate availability of free, perpetual and unlimited licenses for their entire line-up of help desk solutions for charities and open-source software projects.

Established in 2001 and now with more than 30,000 customers including the likes of FedEx, John Deere and ICANN, Kayako is one of the largest vendors of help desk and live chat software solutions, offering affordable and accessible help desk software to organizations of all kinds and sizes.

"We have been helping organizations and teams cut their costs by making their customer service more efficient and enabling them to offer easy-to-use self-help resources to their own customers," said Jamie Edwards, operations manager at Kayako.

"As a business, we are acutely aware of our social responsibilities. We are passionate about helping those in need, especially during markedly tough times for charitable and non-profit organizations."

"We would hate to think that price is a barrier to entry for these organizations wanting and needing to cut down on their operating costs, which is why we are giving away our help desk software."

John Smart, IT director of the American Motorcyclist Association said of the offer that "the AMA is currently facing many of the same struggles which private industry IT departments are seeing today, because we struggle everyday to control our support costs [...] [Kayako] are putting a World Class support solution in the hands of those who would otherwise consider this option as unthinkable, within their current budget."

The free license on offer is perpetual and comes with twelve months of technical support. Eligible organizations are also entitled to receive any number of free licenses of Kayako's supplementary add-on products, such as KayakoMobile - a help desk management client for mobile devices.

The offer is also available to established open-source projects. "We feel strongly about the undervalued contribution open-source developers are making to the progression of technology and software, which is why we are offering to give something back," said Edwards.

Organizations wanting to take advantage of the offer need to contact Kayako by e-mail at the following address: sales@kayako.com.
More information is available on Kayako's website: http://www.Kayako.com/free-help-desk-software.php

About Kayako
Kayako is a leading developer and vendor of help desk, live chat and CRM software solutions. Established in 2001 and with more than 30,000 customers worldwide, Kayako provides accessible and affordable help desk solutions to organizations of all kinds - including small and medium businesses, enterprises, government, academic and non-profit organizations.

Available as both host-it-yourself products and fully managed SaaS (hosted services), Kayako help desk software is the most popular fully integrated help desk and CRM solution, offering ticket management, full e-mail integration, web-based live chat, real-time website visitor monitoring, SLA support, business escalation rules, team working functionality, task, contact and calendar management, knowledgebase, trouble-shooter and news publisher.